Training Specialist - Trainer

Description

Job Summary: Design and implement training programs, deliver in-person and virtual sessions, evaluate learning outcomes, and ensure proper application of processes. Key Responsibilities: 1. Design and implement diverse training programs 2. Conduct training sessions for commercial teams, customer service, and back-office staff 3. Provide feedback and coaching to employees · Design and implement training programs (onboarding, product knowledge, sales, and customer service). · Deliver in-person and/or virtual training sessions to commercial teams, customer service, and back-office staff. · Evaluate learning through assessments, interactive activities, and on-the-job follow-up. · Train staff on telecommunications products and services (plans, devices, number portability, etc.). · Ensure correct application of operational processes and customer service protocols. · Develop instructional materials (presentations, manuals, guides, assessments). · Monitor post-training performance indicators (sales KPIs, quality metrics, NPS). · Provide feedback and coaching to employees. · Coordinate with departments such as Operations, HR, and Quality to identify training needs. Update training content according to changes in products, campaigns, or processes. Salary: S/.3,000.00 - S/.3,500.00 per month Work Location: On-site employment