**Company Description:** We are Entel, a leading telecommunications and technology company in Latin America, with more than 60 years of experience in the industry. We operate in Chile and Peru, where we focus on delivering solutions that connect people, businesses, and organizations through mobile and fixed network services, including data, IT integration, internet, local and long-distance telephony, among others. Since our arrival in Peru in 2013, we have driven an innovative business proposition and a customer-centric approach as our core purpose. **Job Mission:** We are looking for individuals who want to grow and embrace new challenges. Discover our vacancy for INTERACTION QUALITY ANALYST **Job Responsibilities:** * Analyze reports to monitor, understand, and improve Experience KPIs and customer voice across regions, channels, and segments. * Share results with leaders and channel managers along with feedback (including customer voice) and findings, collaboratively implementing continuous improvements. * Lead working sessions to manage initiatives aimed at improving service quality and customer experience together with relevant channels and departments. * Actively participate in the development, implementation, and enhancement of management systems, including the use and configuration of Qualtrics for survey deployment, workflow automation, and integration with digital channels. * Identify opportunities and potential causes of detractors by understanding patterns in data to develop actionable plans. **Requirements:** Bachelor's degree in Business Administration, Industrial Engineering, Business Engineering, or related fields. Minimum 1 year of experience in Customer Experience/Client Service, CX Analytics, Interactions, or CX Research. Experience in telecommunications, service, technology companies, or CX consulting is desirable. Experience in implementing and configuring platforms such as Qualtrics is desirable. Intermediate level English proficiency (reading and comprehension). Advanced Microsoft Office skills. Advanced Power BI skills. **Offer Conditions:****Benefits:** * Training and courses * Beverages and snacks * Additional parental leave * Flexible working hours