We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 employees across Latin America, the United States, and Europe. Position Description We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team in the role of: HELP DESK OPERATOR Requirements: \- Graduate or university bachelor's degree in Systems Engineering or related fields \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 2 years of experience in help desks, service desks, technical support with ticketing systems Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Maintain operational support service during agreed hours for incidents reported by users of systems included within the service scope. \- Handle application incidents from the Help Desk. \- Record incidents occurring during the work shift. \- Continuously follow up on pending tickets and ensure they are properly closed. \- Share knowledge gained from training provided by HITSS personnel with team members. \- Register service requests in the Help Desk tool. \- Verify that requests contain the minimum required information to be processed Schedule: Mon-Sun (1 rotating rest day) Full-time mode: 8 hours per day (rotating shifts) Benefits: Belong to the América Móvil group. Official salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should send their CV along with preferred work mode and salary expectations. "Global Hitss maintains an inclusive hiring policy and encourages anyone to participate in the selection process." We invite you to visit our website Job type: Full-time Salary: S/.1,800\.00 per month Application questions: * What are your salary expectations? * What is your academic level? Do you hold a technical or university bachelor's degree? * Do you have experience providing remote user support? \* Please detail if you used support tickets, AnyDesk, phone calls, or other remote methods * Are you agreeable to the required in-person attendance and established working hours? Work location: On-site