We are a multinational company in the Automotive Sector with 9 years of experience in the market, currently seeking an **AUTOMOTIVE WARRANTY ASSISTANT AND PRODUCT SUPPORT / SURQUILLO** \- at our main office located in the district of Surquillo, who is interested in joining a growing multinational company in the new vehicle market, to perform the following responsibilities: * Analyze warranty claims to verify their validity according to the guidelines detailed in the warranty manual. * Validate correct diagnostic procedures and identify training opportunities for the technical team. * Collect and organize all technical and photographic documentation of cases. * Register and track reports internally and/or on the manufacturer's platform. * Analyze reasons for rejection and manage necessary corrections. * Notify the customer or relevant department clearly and promptly. * Submit reimbursement requests for approval. * Handle additional technical requirements requested by the manufacturer. * Follow up on the status of replacement/refund requests sent. * Ensure warranty diagnostics and repairs are performed according to the procedures, timeframes, and parts specified by the manufacturer. * Provide technical support for complex diagnostics and deliver necessary training to the technical team. * Draft instructions/bulletins for specific cases. **Job Requirements:** * Automotive technician, Mechanical Engineering, or related field (preferred). * Minimum of 1 year of experience handling automotive warranties. * Knowledge of manufacturer warranty management systems. * Ability to interpret technical manuals and warranty policies. * Proficiency with office tools and ERP systems. * Organized, detail-oriented, and effective communication skills. * Intermediate English proficiency. **Key Competencies:** * Analytical thinking * Results orientation * Teamwork * Time management * Technical problem solving Job type: Full-time Salary: S/.1\.00 \- S/.1,800\.00 per month Work location: On-site employment