What will be your mission? You will join the Technical Service team, playing a key role in the analysis, control, and improvement of processes that ensure high-quality customer service. **Your main responsibilities:** Prepare and present departmental indicators. Generate weekly and monthly reports. Propose and implement process improvements. Track supervisors' objectives. Analyze CSI (Customer Service Index) data. Monitor progress of technical service projects. Coordinate tests, certifications, and training sessions with suppliers. Generate required reports for the Bajaj brand. Join a leading company in the automotive sector and grow your career with us! At Grupo Crosland, we have over 60 years of experience and are looking for individuals eager to grow, innovate, and make an impact. Requirements **What we are looking for:** ✅ Graduate in Mechanical, Automotive, Industrial Engineering or related fields. ✅ Intermediate level of English. ✅ Intermediate proficiency in Microsoft Excel. ✅ Analytical mindset, proactive attitude, and passion for process improvement. Benefits What do we offer? Opportunity to learn and grow within a leading company. Continuous training and exposure to renowned brands. Collaborative and challenging work environment. Corporate benefits and educational agreements.