**Company Description:** We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands positioned across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes who we are, and together, as One Single Team, we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and generate opportunities that keep us at the forefront—driving us to continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us. **Job Mission:** Provide support for post-sale complaints in accordance with the company’s defined service guidelines, procedures, and protocols. **Job Responsibilities:** * Monitor the implementation of complaint prevention processes related to order deliveries. * Monitor, update statuses, and add comments to complaints registered in the CRM. * Ensure adherence to defined response timeframes. * Actively participate in the implementation and improvement of departmental processes. **Requirements:** Experience in monitoring order deliveries. Proficiency in Excel, including formula usage and creation of pivot tables (mandatory). Completed or ongoing technical or university degree in Administration, Industrial Engineering, or related fields. Strong oral and written communication skills; customer orientation and proactivity. **Offer Conditions:**