Cuidafarma, a digital pharmacy belonging to the Breca Group, backed by Rímac Seguros, is looking for a Customer Service Assistant **What will be your mission?** * Manage user claims handling, providing guidance and support efficiently **What will be your responsibilities?** * Attend to customer requests with closeness and provide immediate solutions to insured clients * Monitor and record daily incidents reported by insured clients * Collect necessary supporting information and documents required for claim processing * Perform other duties assigned by the immediate supervisor as service needs arise **What are the requirements for the position?** * Completed or incomplete university or technical studies in Administration, Marketing, Communications, or related fields * 6 months to 1 year of experience in similar roles within the healthcare, pharmaceutical, call center, retail, or banking sectors * High degree of empathy, effective communication skills (both oral and written), delivering high-quality service to patients while demonstrating strong emotional intelligence * Intermediate level in MS Office **Benefits:** * Corporate discounts * Rímac EPS health insurance * Hybrid work arrangement * Working hours: Mon-Fri: 8 AM to 6 PM and Sat from 8 AM to 1 PM (rotating) * Become part of the Breca Group family Job type: Full-time Salary: S/.1,234.00 per month Application questions: * Indicate your salary expectations * Indicate your availability (immediate, 1 week, 2 weeks, etc.) Work location: On-site position