**Company Description:** Auna is a leading organization whose primary commitment is to bring health and well-being to its members and patients. We seek constant innovation to provide healthcare solutions with high quality standards that are accessible to everyone. We have presence in Peru, Colombia, and Mexico, and we count on more than 14,500 employees. At Auna, we operate under a comprehensive healthcare model focused on people, the most important pillar of our mission. **Job Mission:** Analyze data recorded by the Experience team, optimizing processes through automation and technology. **Job Responsibilities:** 1\. Automate data extracted from management systems (e.g., automatic dashboards for IAFAS and IPRESS). 2\. Optimize recurring or repetitive tasks with the goal of automating workflows. 3\. Identify and co-create improvement processes with the team, coordinating with the Implementation team and measuring the impact of improvements. 4\. Analyze and develop digital projects based on extracted data, coordinating with the Experience team for implementation. 5\. Develop models to detect clients at risk of dissatisfaction and implement retention actions. 6\. Identify patterns and opportunities for improvement in the customer journey. 7\. Monitor and maintain automated processes to ensure they function correctly. 8\. Adhere to patient safety policies and promote compliance with Required Organizational Practices. 9\. Comply with the "Person-Centered Care Policy" and foster a culture of person-centered care by providing high-quality and compassionate service. **Requirements:** **Minimum one year of experience in similar roles within companies:** banking, financial, healthcare sectors. Analytical skills, proactivity. Proficiency in Office (desirable), customer service tools, or experience design. **Offer Conditions:** **Monthly net salary:** 1 **Benefits:** * Medical insurance * Training and courses * Wellness activities * Lunch subsidy * Product discounts