**Responsibilities** · Manage and follow up on customer claims, returns, and incidents (60% of the time). · Provide personalized customer service, ensuring satisfaction and retention. · Prepare periodic claim management reports and propose improvements in service processes. · Handle databases and intermediate-level Excel reports. · Support the accounting and administrative departments in tasks such as transaction recording, reconciliations, document control, and filing (40% of the time). · Coordinate with the administrative and accounting teams to ensure compliance with internal procedures and established deadlines. **Requirements:** · Age: 25 years and older. · Ongoing or completed higher education in Accounting, Administration, or related fields. · Minimum of 1 year of experience in customer service, complaint resolution, and administrative-accounting support. · Intermediate proficiency in Excel. · Basic knowledge of accounting processes (record keeping, reconciliations, document filing). · Ability to interact effectively with customers and efficiently resolve issues. · Personal qualities: proactivity, organization, analytical skills, reliability, and ability to work under pressure. **Benefits:** · Enrollment in Small Business Payroll (CTS, Bonus, EsSalud, Vacation). · EsSalud and Life Insurance coverage from the first day of work. · Monthly bonus based on performance indicators and goal achievement. · Corporate agreements and discounts. · Dynamic and professional work environment. · Growth opportunities within an established and leading company in the sector. **Working conditions:** · Schedule: Monday to Friday from 9:00 a.m. to 6:30 p.m., and Saturdays from 9:00 a.m. to 1:00 p.m. · Mode: 100% in-person. · Location: Miraflores. · Salary: S/1,200 + S/300 variable Type of position: Full-time Salary: Up to S/.1,500.00 per month Workplace: In-person job