**MYPE COMPANY NEEDS BACHELORS OR GRADUATED PROFESSIONALS FROM THE FIELDS OF ADMINISTRATION, ECONOMICS AND COMMUNICATION SCIENCES SPECIALIZED IN TELEPHONE SERVICE** **1\. General Job Information** · **Job Title:** Specialized Telephone Service Advisor for Customer Service. **2\. Service Description:** The service includes citizen assistance through the telephone channel, which will be provided during schedules to be determined, from Monday to Saturday from 8:00 a.m. to 8:00 p.m., including national and public holidays. The telephone call service refers to users contacting OSIPTEL via number 1844\. **3\. Job Description**: The Institutional Contact Center Staff of OSIPTEL (FonoAyuda) provides service and guidance to users of public telecommunications services regarding their rights and obligations, accessible by dialing number 1844\. Through this mechanism, inquiries from users arriving via phone (1844\), email, and web contact forms are handled. **4\. Job Requirements** * **Education and Training:** Graduated or Bachelor's degree in political science and/or economics and/or administration and/or communication sciences. · **Experience:** Minimum of 02 years of experience as an agent, telephone advisor, telemarketer, analyst, quality monitor, and/or quality assistant in user service for public services and/or consumer protection issues and/or regulation of public services and/or customer service and/or complaint handling and/or telephone service and/or contact center and/or call center (professional internship experience will be accepted) **6\. Skills and Competencies:** The Institutional Contact Center staff for the OSIPTEL service (FonoAyuda) must possess a series of specific skills and competencies to adequately meet the service requirements for user support and guidance in public telecommunications services. Below are some key skills and competencies they should have: 1\. **Knowledge of the telecommunications sector**: They must understand public telecommunications services, as well as user rights and obligations according to current regulations. 2\. **Excellent verbal communication skills**: Ability to communicate clearly, concisely, and effectively over the phone, capable of explaining technical terms in a way that is understandable to the user. 3\. **Written communication skills**: To handle inquiries via email and web forms, they must have the ability to write clear, complete, and friendly responses. 4\. **Empathy and customer focus**: Ability to actively listen to users, understand their needs and concerns, and respond empathetically and respectfully. 5\. **Problem-solving skills**: Ability to quickly identify problems and offer effective solutions or route inquiries to the appropriate departments for resolution. 6\. **Ability to work under pressure**: Since they may receive calls and inquiries from users in various situations, they must remain calm and effectively manage stressful situations. 7\. **Computer skills**: To efficiently use call management systems, databases, and other technological tools used in the contact center. 8\. **Continuous learning ability**: Given that sector regulations and policies may change, it is important that they are willing to stay updated and continuously learn. 9\. **Teamwork**: They may need to collaborate with other contact center agents or internal departments to resolve complex inquiries or escalate issues. 10\. **Professional ethics**: Maintain user information confidentiality and act with integrity in all interactions. Type of position: Full time Salary: S/.3,000\.00 per month Work location: On-site employment