**Job Summary:** Staff4Me is looking for a highly motivated NOC Helpdesk Bilingual Analyst (English Speaker) to join our growing team. The successful candidate will be responsible for providing top\-notch technical support and monitoring services for our clients' network systems. This role demands excellent communication skills as you will assist users with technical inquiries and issues. **Key Responsibilities:** * Monitor network performance and respond to alerts proactively to ensure uptime. * Provide technical assistance in English via phone, email, and chat to clients experiencing issues. * Troubleshoot hardware and software problems and escalate issues as necessary. * Document all support interactions and resolutions in the ticketing system for accurate record\-keeping. * Collaborate with cross\-functional teams to improve service efficiency and user satisfaction. * Participate in regular training sessions to stay updated on new technologies and best practices. * Assist in generating reports on network performance and incident management. **Requirements:** * Fluency in English (both written and verbal) is required. * Previous experience in a helpdesk or technical support environment is preferred. * Strong analytical and problem\-solving skills. * Excellent communication and customer service skills. * Familiarity with network protocols, systems administration, and ticketing systems. * Relevant IT certifications (e.g., CompTIA A\+, ITIL) are a plus. * High school diploma required; Associate’s or Bachelor’s degree in a related field is a plus. **Requirements:** * Fluency in English (both written and verbal). * Previous experience in a helpdesk or technical support environment. * Strong analytical and problem\-solving skills. * Excellent communication and customer service skills. * Familiarity with network protocols and systems administration. * Relevant IT certifications (e.g., CompTIA A\+, ITIL) are a plus. * High school diploma required; Associate’s or Bachelor’s degree in a related field is a plus. **Benefits:** * Competitive salary and benefits package. * Opportunity for growth and career development. * Training and support to enhance technical and customer service skills. * Work in a dynamic and multicultural environment.