**Main Responsibilities** * Answer incoming customer calls and record each request in the system. * Identify whether the call pertains to new service, follow-up, complaint, or inquiry. * Coordinate service appointments with local technicians according to service type (refrigeration, electrical, etc.). * Confirm technician attendance and register their dispatch. * Prepare daily reports and consolidate data on resolved incidents. * Escalate urgent or unresolved cases to the on-duty coordinator or supervisor. **Requirements** * Training course in customer service or telephone communication. * Training course in conflict management or complaint resolution. * Basic knowledge of performance indicators (KPIs) and operational control. * Proficiency in office tools: Word, Excel, Outlook, PDF. * Availability to work **from Friday 8:00 a.m. to Monday 8:00 a.m. (continuous 24/7 shift)**. * Experience in call centers or technical support (desirable). **Benefits** * Join a solid and growing company. * Positive work environment with continuous support from the technical team. * Punctual payments and full compliance with labor benefits. * Training and professional development opportunities. **Equal Opportunity** Booster Group promotes equal employment opportunities and does not discriminate based on age, gender, disability, or origin. Job type: Full-time Work location: On-site