**Job Objective** Provide technical and operational support to internal users and external clients, ensuring the proper functioning of computer equipment, systems, and company applications, as well as timely resolution of software and hardware-related incidents. **Main Responsibilities** · Provide on-site and remote technical support to internal users and customers. · Install, configure, and maintain computers, networks, printers, and peripherals. · Perform preventive and corrective maintenance for hardware and software. · Manage installation and updates of operating systems and applications. · Monitor proper operation of servers and communication networks. · Record and track incidents in the ticketing system. · Assist in the implementation of new systems or digital tools. · Ensure basic IT security (antivirus, passwords, backups). · Prepare technical documentation and support reports. **Requirements** · Technical or university degree in Systems Engineering, Computer Science, or related fields. · Programming language. · Minimum of 3 to 5 years of experience in similar technical support roles. · Knowledge of: \- Windows, macOS, and/or Linux operating systems. \- LAN/WiFi networks, routers, and structured cabling. \- Office software, antivirus programs, and diagnostic tools. \- Customer service and incident management. · Desired knowledge of ticketing platforms and virtualization. **Competencies** · Service orientation and problem-solving skills. · Analytical ability and attention to detail. · Effective communication. · Teamwork and ability to work under pressure. · Responsibility and organization. Employment type: Full-time Workplace: On-site