**Job Description** We are **Verisure Perú**, a company specialized in high-tech electronic security systems and leader in the European market. With 30 years of presence in Europe and Latin America, Verisure is undergoing full technological development and transformation, offering our customers the trust and security needed to protect what matters most to them. In addition, it is certified as one of the best companies to work for by Great Place to Work. Currently, we are looking for the best talent to fill the position of **Quality Auditor**: **Requirements:** * Technical or university professional in Administration, Industrial Engineering, Marketing or related fields. * Minimum of 2 years of experience as an Assistant or Manager in Call Center Auditing. * Availability to work Monday through Saturday in person in Surco. * Intermediate level of Office (Excel, PowerPoint, Word). * Knowledge of call recording systems. * Knowledge of Customer Service and Customer Experience KPIs. **Responsibilities:** * Conduct call audits through listening sessions to identify each operator's alignment with quality standards for customer service and proper use of protocols. * Generate quality reports and inform supervisors and the coordination team to implement training actions for operators. * Identify and report opportunities for improvement in processes, scripts, and customer service. * Participate in calibration sessions with the training and quality team. * Follow up on special cases involving other departments that enhance the customer experience. **Benefits:** * Formal employment with all legal benefits. * Monthly food card. * EPS covered at 80% after the third month. * Oncological insurance after the third month. * Training through Workday Learning. * Be part of a company certified by Great Place to Work. Verisure Perú is a company that promotes and ensures professional development for its employees in an environment of equality and respect, encouraging everyone to have equal opportunities for growth and improvement. Additionally, from the application stage, we support candidates with disabilities and promote labor inclusion in our various recruitment processes, in accordance with Law No. 29973, aimed at protection and promotion under equal conditions. **"Come on, what are you waiting for to become part of the Verisure family?"**