Prosegur Alarms is a multinational company present in 9 countries, offering a wide range of products that enhance the security and peace of mind for families and businesses. Prosegur alarms provide the most advanced systems available on the market. **Our values:** We care about people We think positively We are unstoppable. Currently, Prosegur Alarms is seeking **INBOUND CALL CENTER AGENTS** whose main mission will be to assist customers by phone regarding inquiries, incidents, discomfort, etc., related to the alarm monitoring service. **What will your responsibilities be?** * Handle incoming phone calls and/or WhatsApp messages from our internal and external clients, aiming to meet standards of service, attention, and satisfaction. * Provide accurate and reliable information in response to customer inquiries, using the various tools provided by the company. * Answer inquiries, process requests, and follow up on cases from our internal and external clients. * Enter customer inquiries and complaints into the CRM system. * Perform product cross-checks as established by campaigns. * Propose online solutions and contribute to improving area processes. * Report any incidents occurring with products, services, and applications. * Participate in activities related to compliance with regulations, rules, operational and strategic plans within their area, according to established policies and procedures, with the goal of contributing to continuous improvement. **What are we looking for?** * Completed high school or ongoing, completed, or incomplete university/technical studies. * Minimum of 2 years of experience in telephone customer service or similar roles. * Skills: assertive communication, results-oriented, adaptability, and empathy. **What do we offer?** * Become part of a company certified as a **great place to work** * Immediate payroll inclusion with all statutory benefits. * Certified training. * Professional career path and growth opportunities. * Access to E\-learning platforms. * Educational scholarship program for you and/or your children through the Prosegur Foundation. * Individual development plan at Prosegur's corporate university. * Educational agreements for technical, university degrees, master's programs, diplomas, language courses, etc.