We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 employees across Latin America, the United States, and Europe. Position Description We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team in the position of: HELP DESK OPERATOR (back office) Requirements: \- Currently pursuing a technical or university degree in systems engineering, administration, industrial engineering, or related fields. \- Knowledge of Office 365 Responsibilities: \- Provide administrative support to field technicians regarding scheduled routes and daily service assignments. \- Communicate with clients to confirm scheduled technical services or arrange rescheduling. \- Assign routes and service tasks to field technician teams. Working Hours: Mon-Sun (1 rotating rest day) (Service hours: 7 AM - 9 PM \| Morning shift starts at 7 AM, 8 AM, 9 AM, or 10 AM \| Afternoon shift starts from 11 AM onwards) Full-time schedule: 8 hours per day (rotating shifts) Part-time schedule: 4 hours per day (rotating shifts) Benefits: Be part of the América Móvil Group. Formal monthly salary from day one. Corporate health insurance (optional). Corporate agreements. Interested candidates should send their CV including preferred work schedule and salary expectations. "Global Hitss maintains an inclusive hiring policy and encourages anyone to participate in the selection process." We invite you to visit our website. Job Type: Full-time, Part-time Salary: S/.1,200.00 per month Application Questions: * What are your salary expectations? * What is your academic level? * Are you agreeable to the required on-site presence and working hours? * Are you applying for part-time or full-time? Morning shift or afternoon shift? \* For part-time positions, only afternoon shifts are available Work Location: On-site position