**Manantial** was designed to be an attractive company for both clients and our collaborators, based on a culture of teamwork, experience, fun, commitment, passion, and camaraderie. Under this culture, we are a company dedicated to IT Services and we seek individuals with strong learning ability, creativity, problem-solving skills, and a service-oriented mindset to join our team as **"IT Operator"**, assigned to our team. **Responsibilities** Define and establish monitoring scenarios according to business needs. Document each existing and future monitoring process for the bank based on ITIL best practices. Identify and ensure implementation of improvement opportunities in IT monitoring. Assess the feasibility of monitors considering existing architectures. Conduct coordination meetings to identify integration of monitoring processes identified as improvement opportunities. Deliver presentations and reports to business leaders. Provide support for company and third-party tools. Develop reporting extracted from APMs to diagnose issues in client platforms and provide recommendations for resolution. Generate assigned monitoring reports according to the scope of service committed to the client. Maintain communication and management of operational continuity activities. Monitor, control, coordinate, and manage monitoring operations. Review and communicate major service outages or incidents. Design and define transactional, infrastructure, and experience-type monitoring dashboards. **Requirements** Professional degree in Engineering, Systems, Computing, Networks and Communications, and/or Software. Minimum 1 year of experience in Financial, Retail, Telecommunications, Pharmaceutical, or Technology Services sectors. Intermediate level Microsoft Office (desirable) **Benefits** On-site work upon client request. Lima, PE. Full payroll inclusion. Initial 6-month contract. Continuous Cloud training (We are AWS partners). Birthday free day. Summer working hours. 50% subsidized EPS health insurance. **Schedule** Rotating schedule from Monday to Sunday, with one day off per week. Employment type: Full-time Salary: S/.1,500.00 \- S/.1,600.00 per month Work location: On-site position Application deadline: 30/03/2025