At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position We are currently seeking an **Order Management Specialist** based in **Lima, Peru**, who will serve as the strategic and operational link between customers and internal operations at Roche. The primary objective of this role is to effectively, timely, and accurately manage customer orders, ensuring adherence to agreed service levels and contributing to a superior customer experience at every touchpoint. **The Opportunity:** * Oversee and coordinate the complete customer order lifecycle: from order receipt to final delivery. * Ensure proper alignment with internal policies for domestic logistics operations. * Monitor and guarantee delivery traceability in coordination with logistics providers and internal teams. * Process optimization: * Identify improvement opportunities in internal and external processes impacting customer experience. * Investigate and propose best practices based on benchmarking and internal initiatives. * Participate in continuous improvement projects and process redesign to increase efficiency and reduce operational costs. **Your Profile** * Education: Bachelor’s degree in Industrial Engineering, Business Administration, International Trade, or related fields. * Knowledge and experience in order management, logistics operations, or international trade. * Familiarity with technological tools such as SAP (SD module) and warehouse management systems (WMS). * Proficiency in Microsoft Office (Word, Excel, PowerPoint). * Strong analytical skills and communication abilities. * Sense of urgency and customer-oriented focus. * Ability to lead initiatives through influence and collaborative work. * Language: Advanced or intermediate level of English and Spanish, as required by operational needs.\+ Note: Relocation benefits are not available for this role. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life\-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. **Roche is an Equal Opportunity Employer.**