Customer Service Agent

Description

Job Summary: We are seeking a proactive and empathetic bilingual Customer Service Agent to handle calls, record information, and resolve customer inquiries while maintaining high-quality service. Key Highlights: 1. Maintain high-quality customer service 2. Resolve customer inquiries promptly 3. Positive work environment and continuous training Peruvian company providing services to a U.S. law firm is seeking a bilingual Customer Service Agent. Responsibilities: Answer customer calls and route them to the appropriate department Keep call records up to date in the system Deliver high-quality customer service Resolve customer inquiries promptly Requirements: Advanced spoken and written English proficiency Experience in customer service roles (bilingual preferred) Proactive, empathetic, strong communication skills Benefits: Positive work environment Continuous training Working Hours: Monday to Friday, 8 AM to 6 PM Employment Regime: MYPE payroll Language: English (Mandatory) Position Type: Full-time Work Modality: On-site Language: Advanced English (Mandatory) Position Type: Full-time Salary: S/.2,800.00 per month Position Type: Full-time Salary: S/.2,500.00 - S/.2,600.00 per month Language: * English (Mandatory) Work Location: On-site employment