**Are you passionate about customer service and the digital world? We're looking for you!** **Cuponatic Grow** is an easy-to-use software focused on driving the growth of small and medium businesses through technology. Our software offers digital tools for **customer loyalty, mass email sending, reservation management, surveys, and automation**, helping companies grow and maintain strong relationships with their customers. We are looking for a service-oriented, empathetic, and proactive individual who enjoys guiding customers through their digital experience and serves as a true bridge between technology and people. **Position Objective** Ensure that clients/companies fully maximize the platform's functionalities by providing functional support, continuous follow-up, and personalized service to guarantee a satisfying and lasting experience. **Main Responsibilities** * Scheduling and **training sessions** on the platform for companies/accounts that purchase the software. * Resolving user questions or complaints regarding the platform (**not at a technical level, but usage-related**). * Managing **WhatsApp groups** used for communication with companies. * Updating account management in **Drives and CRM HubSpot** * Account **follow-up and retention** * **Collection** of unpaid invoices for platform usage * Assist in **reports, forms, or related tasks** assigned by the area manager. **Requirements** * **Student or graduate** in Business Administration, Communications, Marketing, Psychology, Systems Engineering, or related fields. * **Minimum of 1 year of experience** in customer service, call center, retention management, or collections (desirable). * Basic knowledge of **Microsoft Office (Excel, Word)**. * Experience in **WhatsApp Business customer service** is desirable. * Strong **written and oral communication skills.** * Immediate availability to work in a **hybrid mode in Surco \- Chacarilla.** * Stable internet connection and personal equipment (for remote work days). **Skills and Competencies** * Sociable, friendly, and empathetic. * Observant and active listener: Learn to ask open-ended questions to your customers: what do you like most about the product, what is easiest, then the opposite, etc. * Proactive in learning the platform. * Methodical when managing CRM. * Patient and helpful. * Analytical. **Benefits** * Employment contract under **MYPE** from day one. * Fixed salary of S/. 1,200 (paid **biweekly**). * Maximum variable bonus of S/. 100.00 (subject to evaluation). * **Hybrid** work model (3 office days + 2 remote days). * **Monday to Friday** from 8:30 am to 5:30 pm * **Constant training** in technological tools, customer loyalty, email marketing, and automation. * Opportunity to **grow within the digital and technological sector.** * **Collaborative and goal-oriented** work culture. * Possibility to work with an **internationally present company with regional expansion vision.** **Do you want to grow in the digital world and help businesses achieve their goals?** If this challenge is for you, apply now and become part of Cuponatic Grow! Send us your updated CV. Job type: Full time Salary: S/.1,200.00 \- S/.1,300.00 per month Work location: On-site job