**About Us:** We are a forward\-thinking and growing property management company dedicated to delivering exceptional service to property owners and residents. Our team ensures every asset is managed with the highest level of professionalism through a strong commitment to hard work, collaboration, and structured processes. **Salary:** $900 \- $1,100 USD (monthly) **Roles and Responsibilities:** * **Service Request Management:** Process and prioritize incoming resident and property manager maintenance requests received via digital systems (e.g., property management software, email). * **Vendor Coordination:** Dispatch and schedule external vendors and in\-house technicians for repairs and maintenance tasks, ensuring alignment with service agreements and property\-specific needs. * **Digital Documentation:** Maintain accurate and up\-to\-date digital records of all maintenance work orders, communications, invoices, and repair history in the property management system. * **Follow\-Up and Quality Control:** Conduct digital follow\-ups (email, phone, chat) with residents and vendors to confirm work completion and ensure quality of service. * **Billing and Invoicing:** Review vendor invoices for accuracy against approved work orders and submit them for payment processing. * **Communication:** Serve as a clear and professional digital liaison between residents, property managers, maintenance staff, and vendors. * **Emergency Support:** Assist in coordinating urgent and after\-hours maintenance responses as needed, leveraging remote communication tools. **Skills:** * Tech\-savvy, proactive, and detail\-oriented with excellent communication and customer service skills * Proficient in **AppFolio, Buildium, Yardi**, **Google Workspace/MS Office**, and video conferencing tools * Comfortable working fully in **cloud\-based environments** and using **digital tools** for task management, communication, and record\-keeping (e.g., email, shared docs, VoIP) * Strong **critical thinking**, **troubleshooting**, and **problem\-solving** abilities; able to think quickly under pressure * Excellent **phone handling**, **active listening**, and adaptability to diverse personalities * Independent yet collaborative, with proven ability to **multitask**, **prioritize**, and manage time effectively in remote settings **Qualifications:** * Bachelor’s degree in Administration or a related field (preferred) * 3–4 years of experience in customer service or property management. * Advanced English (written and spoken) required. * High\-speed wired internet connection (200 mbps min.) * Windows 10/11 or Mac (4 GB RAM, Intel i5 or similar) **Setting:** Remote **Schedule:** Monday to Friday \- Business hours Job Type: Full\-time Pay: S/.3,045\.00 \- S/.3,720\.00 per month Education: * Bachelor's (Required) Experience: * admin/customer service: 2 years (Required) Language: * advanced English (Required) Work Location: Remote