Customer Service Advisor – Operations

Description

Job Summary: Serve as the liaison between customers and operational departments, ensuring agile service, constant follow-up, and timely solutions through multiple channels. Key Responsibilities: 1. Customer service and incident management through various channels 2. Coordination and tracking of requirements with internal departments 3. Complaint management and keeping customers informed **What will be your challenge?** Act as the liaison between our customers and operational departments, ensuring agile service, constant follow-up, and timely solutions. **Main Responsibilities** * Handle customer inquiries and incidents through various channels. * Identify and route requirements to the appropriate departments (claims, mechanics, CNG, maintenance, documentation, etc.). * Continuously track cases until resolution. * Keep customers informed about status, timelines, and next steps. * Manage complaints, ensuring clear and timely service. **Requirements** * Experience in customer service or call centers. * Proficiency in digital tools (CRM, WhatsApp, etc.). DESIRABLE * Automotive or financial sector knowledge is desirable Salary: S/.1,500\.00 \- S/.1,800\.00 per hour Application Question(s): * Do you have customer service experience? In-person or virtual? * Are you available to work under a Service Fee Receipt? * Are you available to work Monday–Sunday, 9 a.m. to 6 p.m., with one day off per week, in-person in Miraflores? Work Location: On-site employment