**Functions / Tasks:** * Ensure a positive customer service experience according to SLAs through various communication channels, while working to maintain the company's reputation and foster customer growth and loyalty * Respond to customer requests, inquiries, and requirements regarding products and services, such as mobile applications, platforms, card usage, among others. Provide clear answers and effective solutions to any issues that may arise within the scope of their training. * Assist customers in resolving incidents they may encounter when using platforms or applications. Guide customers through specific steps, troubleshoot login issues, or report technical problems to the appropriate departments for resolution. * Proactively follow up with customers to ensure their issues are fully resolved and that they are satisfied with the provided solution. * Handle situations where customers are dissatisfied and strive to resolve conflicts in a friendly manner, always seeking a solution that benefits both parties and maintains trust in the company. * When recurring problems or challenges arise, propose solutions or improvements to address them more effectively and prevent future issues. * While interacting directly with customers, collect feedback and suggestions from customers and prospects, identifying patterns of issues or improvement ideas that could help optimize the company's services, and report these findings to the immediate supervisor. * Identify best practices in customer interaction and share these strategies with the team to improve service efficiency and quality. * Ensure established security procedures are followed and relevant financial regulations are complied with when handling sensitive customer information. * Self-manage operational, anti-money laundering (LAFT), information security, legal, corruption, and other risks that may be identified during job execution, implementing monitoring measures and reporting warning signs to the respective authorities as appropriate, based on received training. Job type: Full-time Salary: Up to S/.1,130.00 per month Work location: Remote position