**Functions / Responsibilities:** * Ensure a positive customer service experience according to SLAs through various communication channels, while working to maintain the company's reputation and foster customer growth and loyalty. * Handle customer requests, inquiries, and requirements regarding products and services such as mobile applications, platforms, card usage, among others. Provide clear answers and effective solutions to any issues that may arise within the scope of their training. * Assist customers in resolving incidents they may encounter when using platforms or applications. Guide customers through specific steps, troubleshoot login issues, or report technical problems to the relevant departments for resolution. Notify customers of resolved tickets. * Manage situations where customers are dissatisfied and strive to resolve conflicts amicably, always seeking solutions that benefit both parties and maintain trust in the company. * Self-manage operational, LAFT, information security, legal, corruption, and other risks identified during job performance by implementing monitoring measures and reporting warning signs to the appropriate instances as applicable, based on received training. * Knowledge of applications and payment gateways to properly redirect user inquiries. **Benefits** * **Salary**: S/. 1130.00 * **Connectivity Bonus**: S/. 200.00 * **Performance Bonus**: S/. 200.00 * **Work Schedule** * **Morning Shift: 9:00 am to 7:00 pm – Monday to Saturday** * **Hybrid Model**: 1 or 2 days per month in the office (Surco) * **Social Benefits**: * Essalud Health Insurance * Life Insurance (Ley) * CTS (Compensación por Tiempo de Servicios) * Bonuses (Gratificaciones) * Profit Sharing (Utilidades). If you are interested in this opportunity, please register using the following form: https://tarjetasperuanas.buk.pe/s/MDJX5yanCBC4rDTU Job type: Full-time Salary: S/.1,130.00 per month Work Location: Remote position