Provide administrative support - efficient help desk management of technical requests, coordination with suppliers and customers, and incident follow-up, ensuring timely and high-quality service in a dynamic and demanding environment. **Responsibilities and Duties** **Help Desk Management**: Receive, register, and track technical requests from corporate clients and government entities. **Supplier Coordination**: Channel requirements and coordinate responses with external suppliers to ensure appropriate response times. **Technical Visit Scheduling**: Organize and confirm technical visits, ensuring resource availability and adherence to schedules. **Document Review**: Verify the proper receipt, filing, and updating of technical and administrative documentation. **Fault Tracking**: Monitor the complete fault resolution cycle, from case opening to final resolution. **Technical Activity Logging**: Keep updated records on the location and status of technicians assigned to each case. **Effective Communication**: Facilitate interaction between clients, technicians, and suppliers, ensuring clarity, empathy, and prompt resolution. **Requirements and Qualifications** **Education**: Technical studies in Administration, Accounting, or related fields (may be incomplete). **Work Experience**: Minimum of 3 months of experience as a data entry operator, customer service representative, or in similar administrative roles. **Proactiveness**: Ability to anticipate problems, take initiative, and contribute solutions. **Office Software Knowledge**: Proficiency in tools such as Excel, Word, Outlook, and management platforms. **Working Under Pressure**: Ability to maintain performance and quality in demanding environments. **Commitment and Responsibility**: Seriousness, punctuality, and results-oriented approach in task completion. **Communication Skills**: Positive interaction with clients, suppliers, and internal teams; clear and empathetic communication. **Availability**: * Availability to work **rotating shifts under a 24/7 schedule**. * The **day shift range** runs from **7:00 a.m. to 10:00 p.m.** * The **night shift** spans from **10:00 p.m. to 7:00 a.m.** the following day. **Additional Information** Are you looking for a place where your ideas can shine? With over 37 years of experience and a global presence, at Stefanini we transform tomorrow together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive person, committed to continuous learning, and innovation is in your DNA, then this is what you've been looking for. Come and let's build a better future together!