**Functions / Tasks:** * Ensure a positive customer service experience according to SLAs through various communication channels, while working to maintain the company's reputation and foster customer growth and loyalty * Handle customer requests, inquiries, and requirements related to products and services such as mobile applications, platforms, card usage, among others. Provide clear responses and effective solutions to any issues that may arise within the scope of their training. * Assist customers in resolving incidents they may encounter when using platforms or applications. Guide customers through specific steps, troubleshoot login issues, or report technical problems to the appropriate departments for resolution. Notify customers of resolved tickets. * Manage situations where customers are dissatisfied and strive to resolve conflicts amicably, always seeking a solution that benefits both parties and maintains trust in the company. * Self-manage operational risks, anti-money laundering (LAFT), information security, legal issues, corruption, and other risks identified during job performance by implementing monitoring measures and reporting warning signs to the respective instances as appropriate, based on received training. * Knowledge of payment applications and gateways to properly redirect user inquiries. **Benefits** * **Salary**: S/. 1700.00 * **Connectivity Bonus**: S/. 200.00 * **Performance Bonus**: S/. 200.00 * **Schedule:** * **Afternoon shift:** 12pm - 10pm (8 hours within this range) - Monday to Sunday - rotating day off * **Night shift:** 10pm - 8am (8 hours within this range) - Monday to Sunday - rotating day off * **Hybrid Model**: 1 to 2 times per month at the office (Surco) * **Social Benefits**: * Essalud Health Insurance * Life Insurance (Law) * CTS (Compensación por Tiempo de Servicios) * Bonuses * Profit Sharing. Requirements: * **3 years or more** in customer service (ideally in fintech, banking, telecommunications, or digital companies). * Experience handling complex cases, complaints, or VIP customers. * Proficiency with technological support tools (Zendesk, CRM, chatbots, etc.). * Prior experience leading or supporting team members (reference or mentor role). Job type: Full-time Salary: S/.1,699.00 - S/.1,700.00 per month Work location: Remote position