**Customer Support Associate Offline** **Do you want to change the world?** At Cabify, we believe that a new form of urban mobility is possible. An ecosystem that allows for fewer private cars on the streets, more sustainable vehicles, and more efficient routes. Cities whose streets are designed by and for people, not for cars. Products and services that, through sustainable and efficient mobility alternatives, generate economic, social, and environmental value. And it's not just that we believe in it—we work the magic to make it happen. If you share our purpose, keep reading because… This is your place! **About the role:** The mission of the Customer Support area is to deliver Cabify’s value proposition by offering a safe, reliable, and superior service to all our audiences. To achieve this, it is necessary to create high-value customer processes in an efficient and scalable way. **How will you help us fulfill our mission?** * Guide driver applicants through the onboarding process, providing a clear, agile experience aligned with established quality standards. * Manage driver registration in the corresponding systems, ensuring compliance with internal requirements and procedures. * Ensure the quality of service provided to drivers, meeting the SLAs defined for each stage of the process. * Update and verify driver personal and account information, guaranteeing the integrity and accuracy of recorded data. * Propose continuous improvements to optimize operational and driver support processes. * Fully manage the affiliation process, from front office and back office to field support, coordinating and supervising in-person actions when necessary. * Manage local logistics for delivering incentives, materials, and benefits (perks) to drivers. * Actively follow up on each lead, ensuring proper conversion through constant and effective monitoring. **What we're looking for:** * Minimum of 2 years of customer service experience, providing effective solutions and creating positive experiences. * Ongoing university studies (final cycles) in Administration, Business, or related fields. * Outstanding service attitude, with genuine interest in helping and making an impact on the driver experience. * Intermediate proficiency in Office tools (Excel, Word, PowerPoint), capable of managing information and basic reports. * Results-oriented, proactive person with strong self-management skills. **Now comes the good part:** We are a company full of happy and motivated people... and we don't want that to change! Here are some reasons why you'll love being part of the Cabify family. Monthly credit on our Cabify App. 100% covered private Health and Cancer Insurance. Employee discounts. ‍Personal development programs. **Join us!** **Why Cabify?** ==================== **Hybrid and flexible, tailored to you!** ------------------------------------- Enjoy the flexibility of our hybrid model: work 2 days from home and 3 in the office, with the possibility of working remotely for 6 weeks per year. We want you to find the perfect balance between the comfort of home and the dynamics of in-person work. **Continuous Development** ----------------------- You have access to special programs and tools for personalized training that will allow you to grow and remain in continuous learning. **Benefits that make a difference** --------------------------------------- Enjoy app credit to travel wherever you want and take advantage of our 10 free Fridays per year to recharge your energy.