**Functions / Tasks:** * Ensure a positive customer experience in client support according to SLAs through various communication channels, while working to maintain the company's reputation and promote customer growth and loyalty. * Respond to customer requests, inquiries, and requirements regarding products and services such as mobile applications, platforms, card usage, among others. Provide clear answers and effective solutions to any issues that may arise within the scope of their training. * Assist customers in resolving incidents they may encounter when using platforms or applications. Guide customers through specific steps, troubleshoot login issues, or report technical problems to the appropriate departments for resolution. Notify customers of resolved tickets. * Handle situations where customers are dissatisfied and strive to resolve conflicts amicably, always seeking solutions that benefit both parties and maintain trust in the company. * Self-manage operational risks, anti-money laundering (LAFT), information security, legal issues, corruption, and other risks identified during job performance by implementing monitoring measures and reporting warning signs to the respective authorities as appropriate, based on received training. * Knowledge of applications and payment gateways to properly redirect user inquiries. **Benefits** * **Salary**: S/. 1700.00 * **Connectivity Bonus**: S/. 200.00 * **Performance Bonus**: S/. 200.00 * **Schedule:** * **Afternoon shift:** 12pm - 10pm (8 hours within this range) - Monday to Sunday - rotating day off * **Night shift:** 10pm - 8am (8 hours within this range) - Monday to Sunday - rotating day off * **Hybrid model**: 1 to 2 times per month at the office (Surco) * **Social Benefits**: * Essalud health insurance * Life Insurance (Ley) * CTS (Compensación por Tiempo de Servicios) * Annual bonuses (Gratificaciones) * Profit sharing (Utilidades). Requirements: * Minimum experience in customer service * Currently studying a technology-related degree program Job type: Full-time Salary: S/.1,699.00 - S/.1,700.00 per month Work Location: Remote position