**Functions / Responsibilities:** * Ensure a positive customer service experience according to SLAs through various communication channels, while working to maintain the company's reputation and foster customer growth and loyalty * Handle customer requests, inquiries, and requirements regarding products and services such as mobile applications, platforms, card usage, among others. Provide clear answers and effective solutions to any issues that may arise within the scope of their training. * Assist customers in resolving incidents they may encounter when using platforms or applications. Guide customers through specific steps, troubleshoot login issues, or report technical problems to the relevant departments for resolution. Notify customers about resolved tickets. * Manage situations where customers are dissatisfied and attempt to resolve conflicts amicably, always seeking a solution beneficial to both parties and maintaining trust in the company. * Self-manage operational risks, anti-money laundering (LAFT), information security, legal issues, corruption, and other risks identified during job performance by implementing monitoring measures and reporting warning signs to the appropriate instances as applicable, based on received trainings. * Knowledge of applications and payment gateways to properly redirect user inquiries. **Benefits** * **Salary**: S/. 1700.00 * **Connectivity Bonus**: S/. 200.00 * **Performance Bonus**: S/. 200.00 * **Schedule:** * **Morning Shift:** 9am - 7pm - Monday to Saturday * **Afternoon Shift:** 12pm - 10pm (8 hours within this range) - Monday to Sunday - rotating day off * **Night Shift:** 10pm - 8am (8 hours within this range) - Monday to Sunday - rotating day off * **Hybrid Model**: 1 to 2 times per month at the office (Surco) * **Social Benefits**: * Essalud Health Insurance * Life Insurance (Ley) * CTS (Compensación por Tiempo de Servicios) * Bonuses * Profits sharing. Requirements: * **3 years or more** in customer service (ideally in fintech, banking, telecommunications, or digital companies). * Experience handling complex cases, complaints, or VIP customers. * Proficient with technological support tools (Zendesk, CRM, chatbots, etc.). * Prior experience leading or supporting team members (reference or mentor role). Job type: Full-time Salary: S/.1,699.00 - S/.1,700.00 per month Work Location: Remote position