Join our team **MATRIA GRIS** and start this great challenge with us!! At Materia Gris, we are looking for the best talent to fill the position of Help Desk Analyst. **Requirements:** * Degree or Bachelor's in Systems Engineering, Computer Science, or related fields. * Minimum of 6 months of experience in similar roles managing and resolving incidents or issues during application production phases. (not exclusive) * Experience handling support tickets (platforms such as Jira Service Desk, Freshdesk, Zendesk, or similar). * Knowledge of SQL Server databases * Knowledge of Oracle * Knowledge of Postman * Proficiency in Excel (intermediate level) * Proficiency in Office (intermediate level) **Responsibilities** * Respond to, assist with, and resolve tickets / incidents. * Record all tickets / incidents in the service software (Jira Service Desk). * Follow established processes and policies of the department. * Perform technical analysis of reported incidents. * Conduct analysis and documentation of processes related to Help Desk operations, identifying needs, improvement opportunities, and critical control points. * Prepare reports. * Participate in technology projects. * Other duties inherent to the role. Job type: Full-time Salary: S/.1,200.00 - S/.1,800.00 per month Application question(s): * Do you have experience with Oracle? * Do you have experience with SQL Server? * What are your salary expectations? * Can you work on-site in the district of Surquillo? Work location: On-site job