We are currently looking for our next **"Customer Service Executives"** **Schedule:** Monday to Friday from 9:00 AM to 6:00 PM (Saturdays from 9:00 AM to 1:00 PM) **Position Objective:** To provide high-quality customer service throughout all stages of the purchasing and post-sales process, efficiently managing inquiries, issues, and requests with empathy, speed, and accuracy. The agent will be a key point in maintaining customer trust and ensuring their continued engagement, particularly within the context of real estate sales and customer retention. **Main Responsibilities:** * Receive and record customer inquiries, complaints, and requests through in-person, phone, and digital channels (WhatsApp, email, CRM). * Accompany the customer throughout the purchasing cycle: from contract signing through post-sales support. * Apply emotional containment scripts and customer retention protocols for clients at risk of withdrawal. * Provide clear and up-to-date information regarding projects, timelines, and progress. * Escalate critical cases to supervisors or managers according to established protocols. * Manage interaction logging in the system (Slin/CRM) to ensure traceability for each customer. * Support company fairs, offices, and activations as a trusted support channel for customers and business partners. * Provide feedback to help improve customer service processes and overall experience. **Candidate Profile:** **Education:** * Technical or university studies in Administration, Communications, Marketing, Customer Service, or related fields (desirable). **Experience:** * 1 to 2 years of customer service experience in real estate, banking, insurance, call centers, or retail sectors (desirable). * Experience handling complaints and customer retention is desirable. **Key Competencies:** * Excellent oral and written communication. * Active listening and empathy. * Results-driven with a focus on customer satisfaction. * Ability to work under pressure and meet performance targets. * Problem-solving and practical thinking skills. * Basic proficiency in digital tools. **We Offer:** * Salary: S/.1500 * Employment contract under a small enterprise payroll. * 100% health insurance (EPS). * Life insurance (Vida Ley). * The BEST work environment. Job type: Full-time Salary: S/.1,200.00 - S/.1,500.00 per month Work location: On-site position