**Looking to join a leading multinational company in the market? This is your opportunity!** We invite you to become part of our team in the position of: **Service Desk NOC** **WHO WE ARE:** We are a company with the most extensive national telecommunications network, for over 25 years we have been bringing development to communities and businesses located in the most remote areas of the country. Additionally, we have international presence in 20 countries across 5 continents. **MISSION:** Provide technical support to field personnel and verify the proper operation of work performed at stations, remote infrastructures, and end services. Likewise, manage external customer fault tickets and internal customer requests, ensuring compliance with established SLAs. Requirements: * Student in ninth or tenth cycle, graduate, or bachelor's degree in Electronic Engineering, Telecommunications, or related fields. * Experience in commissioning and/or communication and escalation of incidents (desirable). * Intermediate level in Microsoft Office. * Intermediate English (desirable). * Networking knowledge (having completed CCNA courses is valued). * Knowledge of telecommunications regulations (desirable). * Basic knowledge of programming languages (Java, PHP) (desirable). \#PER \#LI\-Onsite Brand: Gilat Satellite Networks What you will do: * Provide support to field personnel during commissioning and execution of Service Orders and Work Orders at installation and operation stages of telecommunications infrastructures, remote stations, and end services. * Manage end-user tickets by identifying, diagnosing, resolving, or escalating configuration and/or quality incidents, ensuring satisfaction of internal and external customers. * Record and track completed work in information systems, ensuring data updates until closure of the Work Order. * Prepare periodic reports on activities and tasks performed, contributing to meeting department KPIs. * Propose improvement opportunities in work tools and reports, driving continuous process improvement. Area of Interest: IT