We are **Verisure Peru**, a company specialized in high-tech electronic security systems and leader in the European market. With 30 years of presence in Europe and Latin America, Verisure is undergoing full technological development and transformation, offering our customers the confidence and security needed to protect what matters most to them. In addition, it is **certified as one of the best companies to work for by Great Place to Work.** That's why we are currently looking for the best talent to fill the position of **Customer Support Operator - Call Center.** **Your main challenges will be:** **Ensure proper service to external and internal customers** * Handle customer calls with quality throughout the entire process of scheduling technical visits and/or installations, guaranteeing an excellent customer experience. * Attend requests from different departments related to scheduling. * Answer technician calls to support assigned schedules. * Maintain login availability, except during breaks, active pauses, and prior coordinations. * Monitor and respond immediately to cancellations of scheduled appointments. **Proper use of management tools** * Correctly use the current scheduling tool, promoting first-line scheduling. * Organize maintenance or installation schedules ensuring the most optimal route. * Verify and send the schedule prepared for the following day. * Daily follow-up and control of requirements, as well as correction of installations or maintenance tasks. * Other duties assigned to the role. What are we looking for? * Minimum 1 year in similar positions. * Experience in scheduling and tracking appointments via phone. * Availability to work Monday to Friday from 9:00 am to 7:00 pm and Saturdays on rotating shifts: either 9:00 am to 12:00 pm or 10:00 am to 1:00 pm. * Availability to work on-site in Surco. * Intermediate level in Excel. **What do we offer?** * Formal employment with all legal benefits. * Food card and productivity bonus. * Health insurance (EPS) covered at 80% starting from the third month. * Training through Workday Learning. * Being part of a company certified by Great Place to Work. Verisure Peru is a company that promotes and ensures professional development for its employees within an environment of equality and respect, also encouraging equal growth and improvement opportunities for everyone. Furthermore, from the application stage, we support people with disabilities and labor inclusion in our various recruitment processes, according to Law No. 29973, aimed at protection and promotion under equal conditions. "Come on, what are you waiting for to become part of the Verisure team?"