Family-owned business with over 30 years of experience in the baking industry. At **Patty Pastelería**, we are looking for cheerful, responsible, and service-oriented individuals to join our team in the **Multichannel Customer Service and Dispatch** department, providing customer support through various channels and ensuring a sweet and satisfying experience. **Office:** Miraflores **Fixed Schedule:** Monday to Friday from 9:00 a.m. to 6:00 p.m. (on-site) and Saturday from 9:00 a.m. to 6:00 p.m. (remote). Day off on Sunday **Work Mode:** Hybrid **Responsibilities** * Handle customer inquiries and orders via phone, social media, website, and email. * Forward orders to the corresponding stores and coordinate with the workshop supervisor for production when necessary. * Monitor orders to ensure quality, presentation, and timely delivery. * Provide after-sales support: answer questions, manage complaints or returns, and ensure customer satisfaction. * Verify customer satisfaction regarding delivery service and overall experience. **Requirements** * Minimum of **1 year** of experience in customer service, preferably in the food industry or related fields. * **Completed secondary education** (technical or university background is desirable). * Basic knowledge of **Excel**. * **Effective communication, empathy, customer orientation**, and problem-solving skills. **Benefits** * **Fixed salary:** S/ 1,500 * **30% discount** on Patty Pastelería products. * **We provide the necessary tools** for your development and optimal performance. * Be part of a **growing company** with a dynamic and challenging environment. * **Professional growth opportunities.** * **Statutory benefits according to the SME regime.** Job type: Full-time Salary: S/.1,459\.00 \- S/.1,500\.00 per month Work location: On-site job