We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 employees across Latin America, the United States, and Europe. Position Description We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team in the position of: HELP DESK OPERATOR Requirements: \- Technical degree or university bachelor's degree in Systems Engineering or related fields \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Networking Level I. \- 2 years of experience in on-site technical support Responsibilities: \- Provide technical support to users regarding laptop hardware, base software, office software, and applications. \- Maintain operational service during scheduled hours for reported incidents by users of systems included within the scope of the service. \- Provide on-site support for application incidents. \- Record all incidents occurring during the work shift. \- Continuously monitor pending tickets and ensure they are properly closed. Schedule: Mon-Sat Full-time mode: 8 hours per day (rotating shifts between 7 am and 9 pm, minimum entry time 7 am, maximum exit time 9 pm) \- Saturdays from 7 am to 1 pm Benefits: Belonging to the América Móvil group. Formal salary from day one at 100%. Corporate EPS (optional). Corporate agreements. Interested candidates should send their CV along with preferred work mode and salary expectations. "Global Hitss maintains an inclusive hiring policy and encourages anyone to participate in the selection process." We invite you to visit our website Job type: Full-time Salary: S/.1,600\.00 per month Application questions: * What are your salary expectations? * Are you agreeable to the required on-site presence and working hours? * What is your DNI number? * Do you hold a technical degree or university bachelor's degree? * Do you have 2 years of experience providing on-site technical support?\*Please detail Work location: On-site position