**Position Overview:** The Cloud Support Engineer is responsible for providing technical support to customers to the world’s top cloud computing provider, specifically for its cloud products and services. The ideal candidate will have a strong understanding of cloud Infrastructure and Platform concepts and understanding of cloud computing principles and provider’s offerings, as well as excellent customer service skills. The role will also require the ability to work closely with Product Engineers, SMEs and Managers as part of a global team. The Cloud Support Engineer at TELUS Digital El Salvador will provide technical assistance and support over multi\-platform communications based on client requirements as part of a global 24x7 support organization. **Key responsibilities:*** Provide technical support to customers on Google Cloud SecOps (Detection \& Response) solutions and products. * Troubleshoot and resolve customer issues including the development and improvement of platforms. * Provide guidance and recommendations to customers on how to best use Google SecOps platform. * Work with other members of the support team to maintain our world\-class quality and efficiency of TELUS Digital El Salvador support services. * Stay up\-to\-date on the latest cloud networking launches, changes and deprecations of services and features. **Core Competencies:*** Managing self\-development * Embracing technology * Focusing on customers * Giving support **Functional competencies:*** Understanding of Linux and Windows systems and command line * Knowledge of networking (NAT, DNS, firewalls, routing, load balancing, etc.) * Understanding of Relational Database Management Systems (RDBMS) and SQL. * Network troubleshooting tools (ping, netstat, traceroute/tracert/mtr,dig, route, package analyzer like TCPDump etc) * Understanding and identify issues from reading product logs (Cloud logging and Cloud Monitoring) * Resourcefulness and strong research/problem\-solving skills * Excellent customer service skills * Decision Making and Troubleshooting **Qualifications:*** Bachelor in Computer Science or Information Systems degree, or equivalent work experience. * Familiarity with Google Cloud Platform, VPN and Virtual Private Clouds. at least one cloud storage service (Amazon S3, Azure Blob Storage, or Google Cloud Storage). * Familiarity with Chrome devtools, Postman, Curl, and Swagger * Familiarity with at least one SIEM solution and one SOAR solution. * Familiarity with Containerization * Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.) * Familiarity with modern API technologies (OAuth, HTTP RPCs, REST) * Familiarity with programming languages, such as Python, Java, or similar * Familiarity with distributed version control systems * At least one relevant Certification: Cisco Certified Network Associate, Google Professional Cloud Network Engineer, Professional Cloud Architect, Associate Cloud Engineer, AWS Certified Advanced Networking, Professional Cloud Network Engineer or Azure Network Engineer Associate is strongly desired.