**Job Description:** *We are ENGIPERU, a leading company in licensing, software infrastructure and projects, PLATINUM and GOLD Partner of globally recognized technology brands with more than 700 corporate clients nationwide and regional expansion plans. We are currently looking for highly qualified professionals to fill the position of* ***Licensing Technical Support N2:*** **REQUIREMENTS:** * Student or graduate with a technical degree in Systems, Networks and Communications, Computer Security, or Bachelor's degree in Systems, Cybersecurity. * Knowledge of networks and operating systems. * Knowledge of enterprise antivirus, backup, antispam, DLP, XDR. * Experience with Sophos products (Antispam, XDR and MDM). * Completion of courses or holding certifications in cybersecurity. * Minimum of 1 year of experience in similar roles. * Good communication skills. * Intermediate English level (desirable). * Experience using ticketing systems. * Problem-solving skills. * Immediate availability. **RESPONSIBILITIES:** * Perform root cause analysis for critical and recurring incidents, proposing action plans and continuous improvement measures. * Administration of security platforms: Acronis Cyber Protect Cloud, ESET PROTECT, GravityZone, Trellix ePO, and advanced management in Sophos Central. * Participate in implementation, migration and upgrade projects for the company’s portfolio of solutions. * Develop and maintain technical documentation, procedural manuals, and knowledge base for the support team. * Handle incidents remotely or on-site at a national level for product implementations, including travel to client sites. * Provide mentoring and technical support to the Level 1 team to promote their professional development. * Manage and follow up cases with specialized manufacturer support (Level 3 Support) for product issue resolution. * Perform other duties related to the job area. **BENEFITS:** * Formal employment contract with all statutory benefits from day one. * Competitive salary aligned with market standards and candidate experience. * Opportunities for professional growth within a solid company expanding regionally. * Ongoing training and development programs. * Excellent work environment based on respect, teamwork and continuous improvement. Employment type: Full-time Work Location: On-site