**Who We Are** -------------- Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. **About the Role** As a Senior Platform Engineer, you will play a crucial role in designing, implementing, and maintaining our cloud-native infrastructure. You'll leverage your extensive experience with the different Cloud Providers, Kubernetes, CI/CD, and Infrastructure as Code to drive technical excellence and innovation. This role offers the opportunity to take on increased responsibilities and mentor team members. ### **Responsibilities:** * **Platform Architecture and Development**: * + Design and implement scalable cloud-native architectures + Lead the development and maintenance of Kubernetes infrastructure + Architect, optimize, and maintain CI/CD pipelines using GitHub Actions + Develop and maintain scalable Helm Chart templates + Implement Infrastructure as Code (IaC) best practices using Terraform + Drive container strategy and implementation + Maintain and enhance comprehensive observability solutions, with hands-on experience + Implement FinOps practices for optimizing cloud costs * **Process and Quality**: * + Establish and promote technical standards and best practices + Conduct thorough code reviews and participate in architecture discussions + Implement and monitor SLOs/SLIs for platform services + Spearhead automation and optimization initiatives + Ensure adherence to security and compliance requirements + Participate in on-call rotation and provide incident management support for production environments + Lead post-mortems and drive continuous improvement in incident response processes + Collaborate with the security team to implement robust security practices * **Collaboration & Mentorship:** * + Mentor other team member engineers and contribute to their technical growth. + Collaborate with cross-functional teams to align technical solutions with business objectives. + Lead technical discussions and present complex ideas to both technical and non-technical audiences. + Proactively identify and propose solutions to technical challenges + Drive agile practices and contribute to continuous improvement efforts + Write comprehensive technical documentation to empower team members and ensure knowledge transfer. ### **Requirements** ### * Bachelor's degree in Computer Science, Information Technology, or a related field. * 5+ years of hands-on experience in DevOps and Platform engineering. * Expert-level knowledge of Kubernetes administration and architecture, including configuring, managing, and maintaining clusters. Extensive experience with: * GitHub Actions and CI/CD pipeline design * Helm Chart development and maintenance * Terraform and Infrastructure as Code practices * Container technologies and Docker * Cloud platforms (AWS/GCP), including an understanding of cloud-native application architectures and deployment patterns * Excellent problem-solving and decision-making abilities with outstanding communication skills * Ability to troubleshoot and handle issues in production environments. * Demonstrated ability to mentor and guide team members * Experience in leading technical initiatives or small teams ### **Preferred Qualifications:** ### * Hold a Certified Kubernetes Administrator (CKA) certification. * Experience with FluxCD or any other GitOps tool. * Experience in configuring and maintaining Kong API Gateway. * Experience in configuring and maintaining Istio service-mesh. * Experience with observability platforms such as Datadog, Prometheus, Grafana, OpenTelemetry, and Logstash. * Experience working with microservices in an event-driven architecture. * Experience with Terragrunt * Scripting and automation (Python, Bash, Go) * Have worked or maintained a Hashicorp Vault * Understanding of security best practices and compliance requirements * Experience with multiple cloud providers * Designed, built, and maintained scalable and reliable AI/ML infrastructure on AWS, including MLOps pipelines and data platforms, to support the full lifecycle of machine learning models from experimentation to production. ### **What’s in it for you** * Private medical and life insurance from day one. * Professional growth budget for certifications and training. * Flexible work schedule. * Performance-based bonuses.