**MANTECH** seeks a motivated, career and customer\-oriented **Senior Field Support Technician** to join our team in **Lima,** **Peru.** **Responsibilities include but are not limited to:** * Provides advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution. * Diagnoses and resolves challenging hardware and software issues, installs and configures complex equipment, and offers expert technical assistance to end users and Junior Technicians. * Leads onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations. * Communicates complex technical concepts clearly to clients and develops/maintains knowledgebase articles and training materials, contributing to team knowledge and support efficiency. * Mentors Junior Technicians by providing direction and support for their professional development. **Minimum Qualifications:** * HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for education. * 7\+ years of experience with 5\+ years of position\-specific relevant experience. * Demonstrated experience troubleshooting complex hardware and software issues, including network troubleshooting and configuration. * Experience with cybersecurity tools and best practices. * Experience with end\-user device support (desktops, laptops, mobile devices). * CompTIA A\+ and Network\+ certifications or equivalent, relevant vendor\-specific certifications (e.g., Microsoft, Cisco), Security\+ certification, and DoD 8570\.01\-M IAT Level II certification. **Desired Qualifications:** * Bachelor’s degree in information technology, computer science, or a related field. * Experience working in a managed services environment. * Experience with cloud technologies (e.g., AWS, Azure). * Experience with scripting and automation tools. * Experience with advanced cybersecurity incident response and server administration and virtualization. * Advanced vendor\-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications. * Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired. **Clearance Requirements:** * Must have an active Secret clearance. **Physical Requirements:** * Must be able to remain in a stationary position 50%. * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. * The person in this position frequently communicates with co\-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.