JOB OBJECTIVE: Provide comprehensive technical support to users, ensuring the proper functioning of equipment, systems, and technological services. A proactive attitude, problem-solving focus, and the ability to identify and propose improvements in IT department processes are expected. MAIN RESPONSIBILITIES: * Handle user requests and incidents both in person and remotely (hardware, software, network, email, printers, etc.). * Install, configure, and maintain PCs, laptops, printers, operating systems, and corporate software. * Manage user accounts in Active Directory: creation, unlocking, password changes, permission assignments, etc. * Perform basic tasks on servers running Windows Server 2012 or higher (scheduled restarts, service verification, local backups). * Provide support for the internal network: connectivity, network points, IPs, DNS/DHCP service checks, VPN. * Perform preventive and corrective maintenance on computer equipment and security cameras (analog and IP CCTV). * Monitor the operation of DVR/NVRs and remote access to recordings. * Maintain inventory control of equipment, licenses, peripherals, and supplies. * Document technical solutions, internal procedures, and lessons learned. * Coordinate with external vendors for support, procurement, or outsourced services. * Propose technical and operational improvements in processes, tools, and methodologies within the IT department. * Assume additional responsibilities related to the role, assigned by the IT supervisor, contributing to the smooth operation of the department or cross-functional projects. MINIMUM REQUIREMENTS: Education: Technical degree or university graduate in Systems, Computer Science, Networking, or related fields. Experience: At least 1 year in technical support. Job type: Full-time Work location: On-site employment