Job Summary: We are seeking a Customer Service Advisor/Back Office with experience in order handling, information registration, inquiry and incident resolution, and email review. Key Highlights: 1. Customer service, sales, and complaint resolution experience 2. Opportunity to work for a multinational company 3. Inclusive environment and talent appreciation NTT DATA Company is a multinational consulting firm providing business solutions, strategy, application development and maintenance, and outsourcing services. The company operates across the telecommunications, financial services, industrial, utilities, energy, public administration, and healthcare sectors, achieving revenues of EUR 691 million in its most recent fiscal year. Currently, it employs over 13,000 professionals across offices and high-performance centers in 14 countries. The consultancy belongs to the NTT DATA Group—the world’s sixth-largest IT services company—with 70,000 professionals and a presence across Asia-Pacific, the Middle East, Europe, Latin America, and North America. Integration with NTT DATA enables everis to expand its solutions and services for clients, enhance its capabilities, and strengthen its technological, geographic, and financial resources—helping deliver the most innovative responses to its clients. We invite you to join our team as: Customer Service Advisor/Back Office (Overnight Shift) – Hybrid. FUNCTION Candidate must have at least 1 year of experience in order handling and customer service (via phone, email, and voicemail). Responsibilities include information entry and validation in applications, reviewing emails received from customers, and resolving inquiries and incidents. REQUIREMENTS University degree in Business Administration or related field. Candidate must have at least 1 year of experience in order handling and customer service (via phone, email, and voicemail), be responsible and committed, and possess proficiency in Microsoft Office. Proven experience in customer service, sales, document management, data analysis, and customer complaint resolution. CONDITIONS Work schedule: Monday to Friday, from 01:00 am – 11:00 am / 02:00 am – 12:00 pm. Hybrid work mode. Pick-up transportation provided. Location: Magdalena. BENEFITS Base salary + night shift bonus. Formal employment contract with all statutory benefits. Positive work environment. Opportunity to work for a multinational company. NTT DATA is an inclusive environment where every voice is heard and every story valued. Therefore, our selection and recruitment process focuses on identifying talent without discrimination or bias. -Requirements- Minimum education: University graduate years of experience Keywords: advisor, asesor, care, costumer, cliente