Job Summary: We are seeking a Helpdesk Analyst to manage, handle, and resolve tickets and incidents, participate in technology projects, and improve processes. Key Responsibilities: 1. Manages and handles incidents in application production 2. Performs technical analysis of incidents and process documentation 3. Actively participates in technology projects Join our MATRIA GRIS team and embark on this great challenge with us! At Materia Gris, we are searching for the best talent to fill the Helpdesk Analyst position. Requirements: Bachelor's degree or professional title in Systems Engineering, Computer Science, or related fields. Minimum 2 years of experience in similar roles managing and handling incidents or issues during application production phase. (non-exclusive) Experience handling support tickets (platforms such as Jira Service Desk, Freshdesk, Zendesk or similar). Knowledge of SQL Server database Knowledge of Oracle Knowledge of Postman Proficiency in Excel (intermediate level) Proficiency in Office (intermediate level) · Responsibilities Handle, assist with, and resolve tickets / incidents. Register all tickets / incidents in the support software. (Jira Service Desk) Comply with processes and policies established by the department. Perform technical analysis of reported incidents. Conduct analysis and documentation of processes related to Helpdesk operations, identifying needs, improvement opportunities, and critical control points. Preparation of reports. Participation in technology projects. Other duties inherent to the department.-Requirements- Minimum education: Technical 1 year of experience Knowledge: Microsoft Excel, Oracle, SQL Server Keywords: analyst, help, assistance, jr, junior