IT Helpdesk Support Manager - ERP System for Enterprises

Description

Job Summary: We are seeking an ERP systems professional to provide customer support, training, and technical support team management, ensuring high-quality resolution of incidents. Key Highlights: 1. Key role in ERP system support and training 2. Leadership and management of technical support teams 3. Development of manuals and improvement of customer service processes We are a systems company that develops and markets an enterprise ERP solution with modules for Inventory, Procurement, Sales, Finance, and Accounting. We seek an ERP systems professional with experience to provide customer support and training. Our company will provide training on the use of our ERP; however, prior experience with other ERP systems is mandatory. 1. Responsibilities - Lead, supervise, and guide the in-office IT support team and field personnel responsible for computer equipment maintenance. - Train and supervise technical and field support staff. - Manage tracking and control of ERP system incidents. - Coordinate post-sales customer support. - Ensure proper handling of customer support tickets. - Develop and maintain user manuals and process documentation. - Guarantee traceability and quality in incident resolution. 2. Requirements - Experience managing in-office and field technical support teams. - Experience supporting and administering ERP systems (inventory, procurement, sales, finance, accounting). - Knowledge of Windows operating systems. - Proficiency with ticketing tools and remote support tools. - Proficiency in office software (Word, Excel). - Experience managing incidents and controlling support processes. 3. Competencies - Leadership and team management capability. - Process organization and control. - Customer orientation and service attitude. - Clear and effective communication. - Analytical ability and problem-solving skills.-Requirements- Minimum education: Technical degree 2 years of experience Keywords: leader, manager, director, chief, lead, head, supervisor, support, soporte, system, sistema, gestion