**Education:** * University professional degree in Administration, International Business, or related fields. (Bachelor's degree) * Related specializations and additional studies in foreign trade and customer service. **Requirements:** * Proficiency in office tools, intermediate level of Office. * Intermediate level of English. * Additional studies in foreign trade and systems. * Extensive experience and knowledge of customs regimes and related matters. * Minimum of 2 years of tenure at the company. * Competencies: Genuine leadership, teamwork, assertive communication, emotional intelligence, good interpersonal skills, team management. * Knowledge of customs legislation, logistics operations, General Customs Law. **Responsibilities:** * Develop service strategies that contribute to customer satisfaction, providing advisory services on foreign trade matters and customs clearance procedures. * Supervise the work of executives under their charge, guiding them toward best practices. * Develop strategies to foster customer loyalty and increase client engagement. * Maintain updated customer databases and present KPIs. * Handle complaints from internal and external customers to provide quick solutions to their concerns, and make observations and corrections to processes as necessary. * Monitor special operations, avoiding financial contingencies that could affect the company's profitability. * Control and monitor deadlines, filing, billing, and other activities through KPIs. * Perform other duties assigned by the immediate supervisor. Job type: Full-time Work location: On-site