**Additional Information** **Job Number**25170254 **Job Category**Rooms \& Guest Services Operations **Location**JW Marriott Hotel Lima, Malecon De La Reserva 615, Miraflores, Lima, Peru, Peru, Lima 18 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-ins, verify identification, payment method, room assignments, and distribute and activate room keys. Set up accounts upon guest arrival according to their requirements. Enter information into the Marriott Rewards program. Ensure rates match market prices and document exceptions. Obtain payment before issuing room keys, verify and adjust billing. Compile and verify daily reports/journals/occupancy lists. Complete cash and closing reports. Provide information and directions to guests and inform them about the hotel. Respond to guest requests by contacting appropriate staff when necessary. Follow up to ensure requests have been addressed. Process all types of payments, vouchers, refunds, and charges. Balance and deposit revenue. Conduct cash counts at the beginning and end of shifts. Obtain manual authorizations and follow all accounting procedures. Notify Security/Loss Prevention in case of guest-reported theft. Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and resource for Guarantee of Fair Treatment and Open Door Policy. Develop and maintain positive professional relationships; work together and support each other to achieve common goals; listen and respond appropriately to employee concerns. Follow and apply all company policies and procedures; report accidents, injuries, and unsafe working conditions to supervisors; complete required safety training and certifications; maintain a neat, professional appearance at all times while on duty; respect confidentiality of hotel-related information; protect all company assets. Welcome and greet guests, anticipate and respond to guest needs, assist guests with disabilities, and sincerely thank guests. Speak clearly and professionally; prepare and accurately proofread written documents; answer telephones using appropriate etiquette. Uphold quality standards. Enter and retrieve information using computers and/or point-of-sale systems. Be accustomed to standing, sitting, and moving for extended periods. Move, lift, carry, pull, and place objects weighing up to 4.5 kilograms independently. Perform all other duties as requested by supervisors consistent with the position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to promoting equal employment opportunity, treating everyone with dignity, and providing equal opportunities for all. We have created an environment where our employees' unique qualities are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our workforce. We are committed to preventing discrimination based on protected characteristics, including disability, veteran status, and any other aspect covered by applicable law.* Marriott Hotels strive to elevate the art of hospitality by innovating whenever possible while preserving the comfort inherent in what is familiar to us around the world. As a Marriott Hotels associate, you will help us fulfill our promise of Wonderful Hospitality. Always, by delivering thoughtful, genuine, and innovative service that honors and enhances this living heritage. With our name synonymous with hospitality worldwide, we proudly welcome you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you become part of the portfolio of brands of Marriott International. **Join** a company that empowers you to bring your best self, **find** meaning in your professional life, **be part of** an exceptional international team, and **become** the best version of yourself. JW Marriott is part of Marriott International's luxury portfolio and consists of over 100 beautiful properties located in gateway cities and premier resort destinations around the world. At JW, our associates come first. Because when you feel good, our guests will too. JW Marriott associates are confident, innovative, authentic, and intuitive individuals who carry forward the legacy of the company's founder, J. Willard Marriott, after whom the brand is named. Our hotels offer a unique work experience where you will be part of a community and enjoy genuine camaraderie with a diverse group of colleagues. JW offers training, development, and recognition opportunities, and more importantly, a place to nurture your passions in a luxurious environment focused on holistic well-being. Treating our guests exceptionally begins with taking care of our associates. This is what we call The JW Treatment™. By joining JW Marriott, you become part of the portfolio of brands of Marriott International. **Join** a company that empowers you to bring your best self, **find** meaning in your professional life, **be part of** an exceptional international team, and **become** the best version of yourself.