**POSITION:** **USER EXPERIENCE ASSISTANT** On behalf of our client, we are seeking a User Experience Assistant who will be responsible for ensuring the proper operation of campaigns on the messaging channel, guaranteeing each customer a positive experience. Among their main responsibilities are monitoring campaigns, detecting and addressing functional incidents, validating users' proper use of the platform, and communicating with internal teams to escalate technical issues within established timeframes. Additionally, they must produce follow-up reports, supervise correct channel configuration, and collaborate with sales and technical departments to propose sustainable improvements in customer service processes. * **Education Level:** Graduate with a technical or university degree in Administration, Marketing, Communications, International Business, or Industrial Engineering (management focus). * **Experience:** Minimum 1 year of experience in B2B customer service, campaign management, or functional platform support. * **Age:** Between 23 and 26 years old. **SPECIALIZATION, COURSES, WORKSHOPS, CERTIFICATIONS OR OTHER:** * Customer Service and Customer Experience (CX) * Knowledge of agile methodologies * Intermediate Excel skills **TECHNICAL COMPETENCIES (HARD SKILLS):** * Intermediate level in Excel and spreadsheets (Mandatory) * Intermediate level in customer service (Mandatory) * Clear and professional writing, basic level (Desirable) * Basic knowledge of ticketing platforms (Zendesk, Jira, Trello, Asana) (Desirable) **PERSONAL COMPETENCIES (SOFT SKILLS):** * Customer orientation * Effective communication * Attention to detail * Time management and organization * Problem solving * Proactiveness * Teamwork * Adaptability * Empathy * Continuous learning **MAIN RESPONSIBILITIES:** * Ensure the proper functioning of the messaging channel at the user level. * Supervise correct campaign management by users of the assigned channel. * Handle functional incidents and escalate technical ones to the relevant department within SLA timeframes. * Detect inconsistencies in messages and notify both the user and the sales team. * Validate correct usage of platform resources according to established best practices. * Verify configuration of the assigned channel and report any inconsistencies. * Record and document incidents for analysis and continuous improvement. * Generate periodic reports on incidents and campaigns. **BENEFITS:** * Formal employment contract * Comprehensive health insurance * 15 days of vacation * Life insurance as per law * Access to online courses * Internal training * Positive work environment **Location:** Santiago de Surco **Type of position:** Full-time / On-site / Formal employment **Salary:** S/ 1,130\.00 – S/ 1,300\.00 Type of position: Full-time Sueldo: S/.1,130\.00 \- S/.1,300\.00 al mes Lugar de trabajo: Empleo presencial