**We’re Hiring: CRM \& IT Support Specialist** Are you a **tech\-savvy problem solver** with a passion for **CRM systems, marketing automation, and IT support**? Do you thrive in dynamic environments where technology, customer experience, and business growth come together? At **GOA\-TECH**, we’re looking for a **CRM \& IT Support Specialist** to join our fast\-growing team. This unique role blends **CRM marketing automation expertise** with **help desk IT support**, offering you the opportunity to contribute to both **business operations and digital strategy**. **What You’ll Do** **CRM \& Marketing Automation** * Administer, configure, and optimize **Zoho, HighLevel Marketing, and other CRM platforms**. * Design and manage **automated marketing campaigns**, focusing on lead nurturing, engagement, and conversions. * Implement and manage **Zapier integrations** and other automation tools. * Use analytics and reporting to provide insights that improve customer engagement and team productivity. * Collaborate with sales, marketing, and operations teams to align CRM strategies with business goals. **IT \& Help Desk Support** * Provide **technical support** to internal teams and clients. * Troubleshoot **hardware, software, and network issues**. * Install, configure, and maintain IT systems, tools, and applications. * Support **security protocols, system updates, and basic cybersecurity tasks**. * Document and resolve technical inquiries efficiently. **Requirements** * 2–4 years of combined experience in **CRM/marketing automation and IT help desk support**. * Proficiency in **Zoho, HighLevel Marketing, Zapier**, and cloud\-based tools. * Experience in **troubleshooting IT systems** (hardware/software/network). * Strong **analytical and problem\-solving skills**. * Bilingual: **English C1 level** required; **Spanish** is a plus. * Familiarity with HTML, CSS, SQL, or AMPscrip is a PLUS. * Excellent organizational skills and ability to work under pressure. * Independent, proactive, and able to collaborate effectively in a remote team. **Perks of Joining Us** * **100% Remote Work** – Work from anywhere! * **Monday to Friday, 8 AM – 5 PM EST** (Weekends off). * **Growth Opportunities** – Expand your career in both IT and CRM/Marketing fields. * **Competitive Salary** – Based on experience and expertise. * Work in a multicultural, fast\-paced environment with global clients. **Additional Information** * This is a **contractor position**. The selected individual will be responsible for their own social security and taxes, in accordance with Colombian legislation (or local jurisdiction). **How to Apply** If you’re passionate about **technology, CRM, and marketing automation**, and are ready to make a meaningful impact, we’d love to hear from you. Apply now by sending your **resume** ! Job Type: Full\-time Application Question(s): * Do you have proven experience (at least 1 year) working with CRM systems such as Zoho or HighLevel, including automation and integrations (Zapier or similar)? * Do you have hands\-on experience providing IT Help Desk support (hardware/software troubleshooting, basic networking, security updates)? * What is your monthly salary expectation? Work Location: Remote