Be part of Stefanini! At Stefanini, we are more than 30,000 geniuses, connected from 41 countries, doing what they are passionate about and co-creating a better future. **Responsibilities and Duties** Responsibilities: * Provide first-level technical support to end users by phone, email, or in person. * Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and mobile devices. * Assist with system updates and installations, including software updates and patches. * Document and track all support requests and resolutions in the ticketing system. * Escalate complex issues to appropriate IT teams or vendors for further investigation and resolution. * Collaborate with other IT teams to ensure timely and effective problem resolution. * Provide training and guidance to end users on basic technical issues and best practices. * Maintain knowledge of current technological trends and advancements to provide up-to-date support to end users. * Participate in on-call rotations to provide after-hours support as needed. **Requirements and Qualifications** Requirements: * Minimum of 2 years of experience in a help desk or technical support role. * Strong knowledge of Windows operating systems and Microsoft Office Suite. * Familiarity with hardware troubleshooting and basic networking concepts. * Excellent analytical and problem-solving skills. * Strong communication and customer service skills. * Ability to work independently and prioritize tasks in a fast-paced environment. * IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. **Additional Information** Knowledge and experience at n1 and n2 levels. Looking for a place where your ideas can shine? With over 38 years of history and a global presence, at Stefanini we transform tomorrow together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are what you're looking for. Come and let's build a better future together!