Be part of Stefanini! At Stefanini, we are more than 30,000 geniuses connected from 41 countries, doing what we are passionate about and co-creating a better future. **Responsibilities and Attributes** Responsibilities: * Provide first-level technical support to end users by phone, email, or in person. * Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices. * Install, configure, and maintain software applications and operating systems. * Assist with user account administration, including password resets and access permissions. * Collaborate with other IT teams to escalate and resolve complex technical issues. * Document all incidents and resolutions in the help desk ticketing system. * Deliver excellent customer service and ensure high levels of customer satisfaction. * Stay updated with the latest technological trends and industry advancements. * Assist with IT projects and initiatives as assigned. **Requirements and Qualifications** Requirements: * Proven experience as a help desk analyst or in a similar role. * Experience at N2 level. * Strong knowledge of Windows operating systems and Microsoft Office Suite. * Familiarity with hardware and software troubleshooting. * Excellent communication and problem-solving skills. * Ability to work independently and effectively prioritize tasks. * Customer-oriented mindset with a passion for delivering exceptional service. * Basic understanding of networking concepts and protocols. * Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. **Additional Information** Looking for a place where your ideas can shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are what you're looking for. Come and let's build a better future together!