We are looking for a full-time, permanent employee to take on a key role within our IT Helpdesk team as **Mitarbeiter (m/w/d) IT-Helpdesk / IT-Clientsupport** at one of our locations in **Pristina, Mitrovica or Gjilan**. We are seeking motivated talents who either have completed training in the IT field or can demonstrate relevant professional experience and technical understanding—whether you entered IT support through traditional education or hands-on experience. **Your Benefits** * Secure full-time employment with attractive compensation * Flat hierarchies, short decision-making paths, and broad scope for personal initiative * Opportunities for professional and personal development * Extensive employee discounts (e.g., meal vouchers and health insurance coverage) * Highly motivated team and modern offices in central locations **Your Responsibilities** * Receiving and documenting all incoming IT requests * First-Level-Support for all locations via remote access, on-site visits, and telephone * Analyzing and resolving IT issues, ticket qualification and dispatching * Supporting external service providers in implementing IT tasks * Managing and maintaining user accounts and groups in Active Directory * Assisting in the administration of IT infrastructure applications and participation in IT projects (packaging, software, asset management, client lifecycle management, etc.) **Your Profile** * Completed vocational training in the IT sector, equivalent qualification, or relevant work experience in IT support or a technically oriented role * Willingness to perform, holistic thinking, and strong teamwork skills * Strong analytical and problem-solving abilities, along with excellent organizational skills * Customer-oriented mindset and strong communication skills with very good German language proficiency * Strong service and customer focus * Confident demeanor, even under pressure Are you looking for a new job? Then Avedo is your future employer! We are specialists in dialogue marketing and manage direct contact between companies and customers through our network of over 30 call centers across Germany and Europe. Have we sparked your interest? Then we should definitely get to know each other. We look forward to receiving your **online application**. *All job titles apply to individuals of all genders.*